Fat Bernie's Shipping Policy

Orders received will be dispatched within 3-5 business days pending credit verification.

During peak times there may be slight delivery delays however if you do not receive your order in the timeframe specified, please contact us via email us at fatbernie@gmail.com or via the CONTACTS page.

Rates - Domestic Delivery (Australia)

For all domestic orders, postage fees are calculated at checkout. Domestic orders will be sent out using Australia Post via the eParcel Express Post network.  Express Post guarantees next business day delivery for all metropolitan areas in Australia. For regional areas, delivery will take between 2-3 business days. Your signature may be requested upon delivery. A tracking number will be provided; however, you will need to contact Customer Service to obtain further tracking information.

Rates - International Delivery

For all international orders, postage fees are calculated at checkout. International orders will be sent out using Australia Post via the eParcel Express Post network. 

Delivery of your order may take 5-10 business days. A tracking number will be provided, however you will need to contact Customer Service to obtain further tracking information.

Orders will be shipped within 3-5 business days pending credit verification.

If you do not receive your order in the timeframe specified, please contact us on via email at fatbernie@gmail.com

International Customs Duties 

You may be responsible for import and/or customs duties on your order and will be responsible for paying these duties to release your order from customs upon arrival. When ordering from Fat Bernie, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country.

The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

For any further questions email fatbernie00@gmail.com

Order Tracking

You will be sent a Shipping Notification with a tracking number via email once your order has been dispatched. You will then be able to track the status of your delivery with the link provided in the email.

Fat Bernie's Return & Exchange Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at fatbernie00@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions/ Non-refundable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.